How can we help?
Pick your game, check the quick answers, or write to us. A real person reads every message.
Quick answers
I bought something but it is not unlocked.
Open the game, go to Settings and tap Restore Purchases, signed in with the same Apple or Google account you bought with. Still stuck? Send us a message with your receipt and we will sort it out.
Can I get a refund?
Refunds are handled by the store you bought from. On iPhone, go to reportaproblem.apple.com. On Android, open your Google Play order history.
Will my progress move to a new phone?
[Explain how progress syncs, e.g. through iCloud or Google Play Games, or that it stays on the device.]
How do I delete my data?
Deleting the game removes progress stored on your device. To delete anything we hold, such as support emails, write to privacy@berryroute.com.
What do I get for $2.99 in Berry Route?
Routes 1 to 12 are free. One $2.99 purchase unlocks the whole road, for good, with no subscription.
How do I unlock new outfits and trails?
Collect stars on each route. Stars unlock accessories, trails and colour themes in the wardrobe.
I missed a daily dig. Can I still play it?
Yes. Past patches wait for you in the Daily dig archive.
How do I know which fish is lying?
Look for a number that can’t fit with its neighbours. Tap Accuse on that fish, then find its real size to close the case.